Frequently Asked Questions

We value your privacy. Below you’ll find clear answers about how we handle your photos, data, and rights under RODO/GDPR.

What personal data do you collect?

Photos taken by our photographers during the marathon
Bib numbers shown in those photos
Selfies you voluntarily upload for face-matching
Purchase information (e.g., name, email, payment details)
Cookie data (only with your consent)

How do you use my photos or data?

To identify and match your race photos based on bib number or selfie
To generate personal photo albums
To allow you to purchase individual photos or albums
To improve our face/bib recognition technology
To send you purchased files and order updates

Do you allow browsing photos without inputting a bib number or selfie?

No. To respect participant privacy, our system only shows photos after you either:

Enter your bib number
Upload a selfie to find yourself

What happens to the selfie I upload?

The selfie is temporarily used to detect your face in marathon photos. It is not saved permanently unless required to complete your purchase. It is deleted automatically after processing.

How long do you store my photos?

We retain photos for a maximum of 1 year after the marathon unless you request removal sooner.

Can I request photo or data deletion?

Yes. You can request full deletion of:

Your photos
Your order details
Your face scan data (if selfie uploaded)

Email us with your bib number and request at runpixie@runpixie.com or visit contact form.

How can I exercise my RODO rights?

You have the right to:

Access your data
Correct inaccurate info
Request deletion
Restrict or object to processing