The returns and replacement policy is described in the website’s license agreement.  If you found what you have received is not what you ordered, or is defective in any way, Runpixie.com is happy to replace the product.

– Email runpixie@runpixie.com within 7 days after you have received the merchandise and let us know what items are incorrect or defective. We will reply with instructions for the return and replacement of the incorrect or defective product.

– Refunds or replacement will not be made where products are supplied in the form shown on the preview.

– All images are available on the website prior to purchase. It is the purchaser’s responsibility to ensure that they are purchasing the correct product, both with regard to content, form and quantity. No refund or replacement will be made where the product is supplied as ordered by the purchaser.

– Digital photo orders will not be refunded unless the download is found to have a technical fault that is under the control of Runpixie.com.